Frequently Asked Questions

01.05.12 My usage is not updating?
O2 seems to have changed their website from where usage data originates. This has caused issues with the App updating user data. We are working on a fix for the script.

My Call Plan is not up to date.
The data on the O2 website takes a short time to get loaded into their database. International calls and data may take slightly longer to register.

Why is DATA not reported back?
This is the number one request and FAQ. When O2 start providing this data item on the website, CallPlanPro will be developed further to hold and present it.

My Login Credentials do not work?
04.10.10 Mutliple Account Fix
There has been a problem with a small number of user's setup when managing mutliple accounts. THIS HAS NOW BEEN RESOLVED. If you have any problem, please do use the form opposite rather than an App Store Review.

CallPlanPro only works with O2 Monthly tariffs (including Simplicity). Ensure your details are correct by logging into the O2 site, or check with O2 by calling 2302.

Here's a couple more things to check that have tripped people up:
1. Ensure that there is no outstanding Veriifcation Code that has been sent to your mobile. Log onto O2 to check this
2. The O2 website is regularly maintained especially between 23.00 and 02.00. Avoid these times if at all possible.
3. Double check the account you have. As mentioned in the App Description, PAYG is not supported.

I have done all that - it still does not work
To ensure there are no gremlins from a previous installation attempt, delete the App and download from the App Store again - you won't be charged again.

If this does not work, log an issue using the form opposite.

How do I report a Data Issue?
If you suspect data is inaccurate, log it using the form opposite.